We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
We offer a full range of surgical procedures for our patients including, but not limited to, spay/neuter, dentistry, lump removals, some orthopedic, as well as emergency procedures (i.e., exploratory, bloat, c-sections).
What is involved with my dog’s surgery? Can I stay and watch?
All of our surgical patients receive a pre-operative check over by the technician that will be assisting in the surgery when you bring your pup in the morning of her big day, a check over by the doctor prior to surgery, the anesthetic itself, the technician monitoring all vital signs throughout the procedure, pain medication given before and after surgery, pulse ox monitoring (monitoring the oxygen level in her blood) throughout the procedure, circulating warm water blanket for the surgery, blood pressure monitoring throughout the procedure, body temperature monitoring, hot water bottles and extra cuddly blankets for her cage, after the surgery is complete. The technician will also do another check over on her prior to her leaving the clinic, after surgery. All of our surgical patients will also receive intravenous (IV) fluids. The IV Fluids help keep her blood pressure up throughout the surgery, helps to flush out the anesthetic once the surgery is completed, and gives the doctor direct access to a vein if there was an emergency, so they can get medication into her faster.
We do offer you the opportunity to stay with your pet throughout the procedure if you would prefer. This way, you can be with her from her intake to the hospital, while she is being sedated, during the procedure, while she recovers and until she is discharged from the hospital. Our surgical suite has a large picture window that you will be able to view your pet’s surgery through. One of our team members will always be around to answer any questions you may have, during the procedure. If this is something you would be interested in doing, please let our team know when scheduling your appointment.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Wednesday, March 18, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519-759-3031. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 8:00 am - 6:00 pm. Saturday: 9:00 am - 3:00 pm. Sunday: Closed.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Park Road Veterinary Clinic