We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Clinic Etiquette for People and Pets | What Do I Say or Do?

We are all used to etiquette protocol e.g. at work, at the dentist’s, standing in line for groceries. Sometimes it can be awkward and confusing at a veterinary clinic to know what to do, what to say, what to bring. Here are some tips so you and your pet can enjoy your visit:

  • Arrive 10- 15 minutes early. This ensures that you have time to fill out paperwork and have your pet weighed without being in a rush.
  • Please bring your dog on a leash and your cat in a carrier. This is very basic – pets need to be under control. Dogfights and cats escaping into the parking lot from someone’s arms are not fun!! Retractable leashes should be locked and the collar should be well-fitting. Cat carriers should have a blanket on the bottom for the cat’s paws, and also a blanket covering the outside of the carrier except for the entrance.
  • If you are new, please call your last vet clinic to have your file faxed to your new clinic. We need to know your pet’s history.
  • Please ask if your vet would like the pet on the table or not. We provide clean surfaces topped with a non-skid mat covered in a nice clean, soft, fuzzy blanket — however, not all patients like being on the table. In many instances, we will examine our patients on the floor if needed.
  • We encourage you to ask questions! As vets, we want you to understand why, how, and when to give medication. The more you know and understand, the more your pet will benefit as you the owner will ensure the medication is given in the right amount at the proper time for the correct number of days for optimal benefit. The only time to be quiet is when your vet is listening to your pet’s heart. Although sometimes we can follow your conversation and the heartbeat, we would prefer to focus on the sound/quality/quantity of your pet’s heartbeats to ensure health or detect heart disease.
  • If something comes up, please let us know that you’ll be running late or re-schedule your appointment. The staff and your pet will appreciate your thoughtfulness. Cats can be hard to catch or something happens at the last minute – such is life. However, showing up an hour late without notice or repeatedly not coming to your appointments is rude and shows a lack of consideration for others. Someone else with their sick pet could have had your spot, but they were made to wait while we booked space for you. We want your pet to be healthy, and rechecks are important; we will do our best to schedule appointments around your busy, hectic schedule and life!
  • Pets need to have manners too. Just like kids learn to tie their shoes, sit at the table, not hit other kids, say please and thank you – our pets need boundaries and need to know how to behave. Dogs should know their basic commands and be very comfortable with any and all family members touching ears, mouths, and paws. As a vet, I am appalled at the rising number of “nice” dogs that suddenly become sharks if I have to touch any of their body parts. This is completely unacceptable. If you cannot touch a part of your pet at home, how am I, a total stranger, supposed to examine your pet thoroughly? We strongly encourage “exams” at home, and frequent friendly visits to the clinic to help reduce stress and make visits more fun and less scary. Cats can be a little more challenging, but you can still desensitize them to a degree, use Feliway and they respond very well to positive reinforcement i.e. providing a treat/toy for good behaviour. Please ask for more tips!!
  • Handling in the room. Sometimes we will have you help, or sometimes we need special assistance. Please let us know if you are comfortable with blood, needles or even controlling your pet. This will enable us to do procedures and exams with as little stress as possible. We are also responsible for your safety, so if you are not comfortable controlling your 80-pound boxer – that’s okay! You might be more helpful feeding cookies or patting a head.

Our pets get nervous and stressed just like we do in new situations. There is a lot that you can do at home to help minimize stress, and make your pet’s visit to the clinic as fun as possible. From desensitization and handling at home to travel tips to assisting with their exams, many things can be done to keep our pets happy. Please discuss with your vet and staff any concerns that you may have – there are lots of options, and every pet has unique needs. We can’t wait to see you!

Written By: Dr. Rhonda Boulter, Veterinarian



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519-759-3031. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday: 8:00 am - 6:00 pm. Saturday: 9:00 am - 3:00 pm. Sunday: Closed.

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Park Road Veterinary Clinic