Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
It’s that time of year, you have received your pet’s annual exam reminder in the mail, and it’s time to book them in! Here are some tips to get the most out of your pets’ annual appointment.
Make a list of concerns/questions you have for your veterinarian regarding your pets. Be sure to check with family members to see if they have any as well.
Call your veterinary clinic and book your appointment for a time that works best for yours and your family’s schedule. Picking a time when you have no other obligations helps take the stress out of how much time you are spending with your veterinarian.
Make sure to let the receptionist know if you have concerns about your pet’s health, so they can book the appropriate amount of time for you.
Make a list of foods/treats your pet eats in a day. Have there been any recent changes? This can help us in situations where your pet may have gained/lost weight or perhaps developed a skin issue.
Make a list of any medications your pet is on currently and note any that they have poorly reacted to in the past.
Help us help you. If you have any concerns for your pet when you come in for your appointment, let us know. We want to make sure that your pet is as comfortable as possible. For example, if your pet is fearful of other animals, come inside before you bring your pet in or call and let us know. There are things we can do in these situations like bringing your pet in through another door or taking straight into a room and weighing your pet when the waiting room is clear.
We like to give your pet treats, if your pet has allergies or is on a specific diet, please let us know. We can give them a hypo-allergenic treat, or we can give treats you have provided.
We want you and your pet to have the best experience possible, and communication is key. Please share any concerns you have with us and remember, we are here for you!
With recent changes to restrictions on businesses, we are pleased to advise that effective May 15, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 519-759-3031. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
Monday to Friday: 8:00 am - 7:00 pm Saturday to Sunday: 9:00 am - 3:00 pm
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Park Road Veterinary Clinic