Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
It seems that more and more people are travelling abroad with their pets. Depending on the country you are travelling to there may be several different requirements that need to be fulfilled to bring them alone. As soon as you know you are travelling it’s best to look up what is needed for travel to that country. Some things may be time-sensitive, so the sooner you know what’s needed, the better. The Canadian Food Inspection Agency (CFIA) website is an excellent place to start when looking for requirements, or the government website for whatever country you’re travelling to. They will have the most up to date information available. Some countries may need to quarantine your pet for several days upon the arrival. It is your responsibility to find out what is needed by when and to let us know.
Regardless where you’re going, it’s recommended you get your pet examined and up to date on vaccines before leaving. Microchipping your pet is also recommended (and required by some countries). If any forms need to be filled out by your veterinarian, you can bring them along and let us know when you need them by. Often a health certificate is needed, but some countries may need an export/import certificate as well. Many destinations may require you to go to a CFIA veterinarian afterwards to get an export stamp before departure as well.
Another aspect not to be overlooked is coordinating everything with your airline if you are flying. It is best to give them a call as soon as you know you’re travelling with a pet and find out what steps need to be taken before departure and what their current regulations are for pet transport.
If you have any questions, please give us a call at 519.759.3031.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 15, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call 519-759-3031. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
Monday to Friday: 8:00 am - 7:00 pm Saturday to Sunday: 9:00 am - 3:00 pm
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Park Road Veterinary Clinic