We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
It seems that more and more people are travelling abroad with their pets. Depending on the country you are travelling to there may be several different requirements that need to be fulfilled to bring them alone. As soon as you know you are travelling it’s best to look up what is needed for travel to that country. Some things may be time-sensitive, so the sooner you know what’s needed, the better. The Canadian Food Inspection Agency (CFIA) website is an excellent place to start when looking for requirements, or the government website for whatever country you’re travelling to. They will have the most up to date information available. Some countries may need to quarantine your pet for several days upon the arrival. It is your responsibility to find out what is needed by when and to let us know.
Regardless where you’re going, it’s recommended you get your pet examined and up to date on vaccines before leaving. Microchipping your pet is also recommended (and required by some countries). If any forms need to be filled out by your veterinarian, you can bring them along and let us know when you need them by. Often a health certificate is needed, but some countries may need an export/import certificate as well. Many destinations may require you to go to a CFIA veterinarian afterwards to get an export stamp before departure as well.
Another aspect not to be overlooked is coordinating everything with your airline if you are flying. It is best to give them a call as soon as you know you’re travelling with a pet and find out what steps need to be taken before departure and what their current regulations are for pet transport.
If you have any questions, please give us a call at 519.759.3031.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Wednesday, March 18, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519-759-3031. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 8:00 am - 6:00 pm. Saturday: 9:00 am - 3:00 pm. Sunday: Closed.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Park Road Veterinary Clinic