We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

519.759.3031

Fear, Anxiety, Stress- oh me!

We’ve all been there – walking into the doctor’s office feeling our stress levels skyrocketing! Our pets are the same way and, to boot, they feed off of us.

Here at Park Road Veterinary Clinic, we strive to make your pet (and your!) experience as happy & carefree as possible. We don’t like when we suffer from Fear, Anxiety and Stress (FAS) and we definitely don’t like it when we see our furry friends suffering.

Some of our team members have decided to learn more about how we can help our patients and their families have a more enjoyable visit and are currently enrolled in the Fear-Free Initiative program. Our goal is to make every visit a happy one for everyone. No one likes being stressed or afraid, and we want to do everything we can to help alleviate this in your furry best friend and, ultimately, you as well.

Part of the Fear-Free training is learning to read our patient’s body language. (As Ursula the sea witch from The Little Mermaid always says: “Never underestimate the importance of body language.”) Learning to look for the subtle cues our furry friends are giving off is just as important as learning to recognize the not-so-subtle cues.

We have already started implementing some changes to the clinic as well as our interactions with our patients. Just a few things that we have been doing: Feliway – feline pheromone diffuser & spray being used for each of our fuzzy feline friends visiting; a variety of extra yummy treats for our canine companions; a “less is more” approach for all whenever possible; “constant touch” – keeping a hand on your furry buddy at all times throughout our interactions, hopefully decreasing the startled reaction that we often see happen.

Is there anything I, as a pet guardian, can do to help decrease my pets FAS level? Absolutely!

For our feline friends, allow them to get used to their carrier. Leaving it out all the time as a safe place to nap or, if that’s not possible, taking it out a few days before their scheduled appointment allows them to investigate it ahead of time without fear of being “shoved in” hopefully making “go time” much less stressful for everyone.

For our canine pals, we have found that food is the key for most of them 🙂

For both the cats & dogs visiting, try to remember not to feed them for a few hours prior to their visit. This way, hopefully, they will be a bit hungry on arrival & more willing to eat some treats.

Another thing that you could do is bring your pet with you for “happy visits” – lots of love attention & treats, but no “pokes”. Letting them tag along and be part of your excursion to the clinic may help decrease their anxiety level when it comes time for an appointment – they won’t know if you brought them in to pick up more treats or for a visit with the doctor.

Finally, work with your pets at home. When you have a chance, pet them & “feel” all over. Touch everything from ears to tail to toes. Getting them used to being handled is the first step to decreasing their FAS level.

Next time you’re at the clinic, whether it’s for an appointment or picking up supplies, feel free to ask us about our Fear Free training. We’d be glad to discuss it with you!

Written by Park Road Veterinary Clinic  

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519-759-3031. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday: 8:00 am - 6:00 pm. Saturday: 9:00 am - 3:00 pm. Sunday: Closed.

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Park Road Veterinary Clinic