We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Making Your Cat’s Trip to the Vet Stress-Free

The many misconceptions about cats can hinder our ability to provide the best possible healthcare. The very qualities we admire about our feline family members, their independence and self-sufficiency, are often what misleads us into believing they can take care of themselves. The fact is, cats hide their pain well, which can make it hard to detect any issues they may have. Additionally, both indoor and outdoor cats can be affected by internal and external parasites. These are some of the reasons why we recommend all cats, regardless of lifestyle, visit the veterinary clinic at least once per year.

We love our feline family members for their autonomous and elusive nature, but ironically, it’s those very traits that can make it challenging when it’s time to see the veterinarian. Making sure our cat is not suspicious of their carrier, will go a long way.

Here are some tips to help your cat feel comfortable and safe in their crate:

  • Familiarize them with their carrier well in advance of their appointment.
  • Leave the carrier in a familiar and desirable spot.
  • Put a blanket in the carrier, for comfort and traction.
  • Leave the door open, so they are comfortable with going in and out.
  • Make the carrier a playful place.

Sometimes, no matter how fun you make their crate, they still avoid it all at costs. In these situations, take the following steps to transport your cat safely:

  • Put a towel in the carrier and place it on its end, with the open door facing the ceiling.
  • Pick them up under their front legs, supporting their hindquarters with your other hand.
  • Carefully lower your cat bottom-end first.
  • Close the door and secure the latch, rotate gently to return the carrier to the correct position.

For further tips and tricks, check out International Cat Care’s instructional video. Making the trip to the vet as stress-free as possible will help your cat get the best care possible.

Written by Rachael Deska, VA



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519-759-3031. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday: 8:00 am - 6:00 pm. Saturday: 9:00 am - 3:00 pm. Sunday: Closed.

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Park Road Veterinary Clinic